Then the managers provide detailed

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Unlike CRM, which stores data of customers who have previously interacted with your business, CDP provides more information. However, it should be understood that these systems are not interchangeable. CRM is a tool for debugging business processes. It stores information provided by customers, allows you to build sales funnels and track transactions. The main goal of CDP is to provide consolidated information that will help manage your marketing strategy , segment your audience and create personalized offers for customers.

Video consultations
The restrictions related to the pandemic have given morocco telegram database impetus to the spread of online consultations provided via video link from physical points of sale. For example, M.Video, Karcher, Regenbogen have taken up this practice. And according to their statistics, about 30% of video consultations end in a sale.

It works like this. After opening the product card, the user, among other information, finds the opportunity to contact the employees via video. advice on all questions of interest to the client, up to a tour of the store and a demonstration of the product during use. On such streams, for example, you can ask the manager to try on clothes to see how they fit a person.