2 Myths About Customer Service

[ashammi258]

Myth #1: Clients shouldn't call
Content
Myth #1: Clients shouldn't call
Myth #2: Good customer support makes up for long wait times
As soon as the Internet appeared, many features appeared that simplify the work of the site operator. Here we can include sections with terms, special tabs with the most frequently asked questions (FAQ), etc. The impression is formed that the visitor can go to such sections and find out everything he needs. But this is not quite true...

Reality
Customers still want to talk. 67% of customersivory coast phone numbers hang up after calling a company and can't get through to the right person. It's one thing if it's about buying a microwave, but what if you're in the real estate business and your customers want to buy a new home? For serious purchases like real estate, cars, security systems, etc., you need to establish a personal connection: you need a customer who is a specialist in the department. It's important for a potential buyer to have a professional answer so they can make the right decision, weighing all the pros and cons.

Increase sales with the UIS communications platform
A reliable cloud telephony operator: our own number capacity and the #1 technical support on the market.

Manage communications, control employees and automate the sales department.

Get a consultation

Myth #2: Good customer support makes up for long wait times
Long call times indicate that you have a long wait time for incoming calls. Many companies consider this a cultural phenomenon. Helpful specialists can compensate for long wait times with classical music. People don’t mind waiting a little if there’s a happy voice on the other end of the line, do they?

Reality
No, that's not true. In fact, 84% of customers say they'll do business with a company if they get a response in under a minute... but only 54% say the same if the wait time is longer than one minute. Four out of five said they'd stop doing business with a company because of long wait times.

Speed ​​is everything. Keeping customers on the phone is a disaster.

Let myths work for you!

Having dispelled the first myth, we understand that customers need communication. So do a few simple things:

Open a call center that will quickly transfer the client to the department he needs.
If a customer is browsing the site and decides to send their details in the application form, don't hesitate - call your customer! Understand that there is no such thing as too fast: install a special program that will show that the customer is on your site and wants to receive information. Let the interaction begin as soon as possible and without any problems.
Regarding the second myth, it is worth saying that the speed of responses to clients depends on the technologies you work with. To ensure that the response is prompt and from a specific department specialist, use the capabilities of a virtual PBX . Thanks to it, you will be able to forward calls to competent departments - the client will be answered in any case.

And remember, your customer service is too important to be built on myths and assumptions!

Take advantage of real opportunities and build a quality structure for customer service.

Based on the article: “Myths About Customer Service That Every Business Should Know”.