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After-sales inquiries about orders
After-sales inquiries are mainly based on shipment status. Because the Omnichat system is integrated with the Waiguo Snacks website membership system, customer service staff can directly see the membership number and recent orders on the message processing page without asking for customer information. customer service efficiency.


Important schedule settings, on-site marketing recommendations, popular products
Omnichat's on-site marketing function allows e-commerce merchants to track customers' browsing status and automatically pop up on-site messages at the right time, which is equivalent to allowing marketers to poland email list use website placements more flexibly to increase interaction and conversion rates with customers.

Waiguo Snack Mouth chooses to apply this function during important periods. At the end of last year, they recommended the "Christmas Snack Box" during the Christmas period, so that customers can quickly notice the main products regardless of any recommendations, advertisements, or social traffic!


Don’t be afraid of difficulties in choosing. We use on-site messages to recommend whole boxes of snacks for customers to take home.
Waiguo Snacks Team shared: "Omnichat allows us to break through the limitations of the store opening platform. It has many different marketing methods to achieve conversion and integrates customer service from all parties. It is a tool that allows us to achieve high efficiency and high conversion!"