Channels for NPS survey
Posted: Sun Jan 19, 2025 8:26 am
E-mail. Create an e-mail template in a block constructor online. Among the popular ones is Unisender.
Messengers.
Pop-up windows on websites, push notifications in applications.
Telephone call. The other person does not need to fill in anything. You record the assessments. We recommend this method of survey. You can agree on a call in advance in a letter or messenger. A survey is a reason to talk to the client in person. It is convenient and easy to record clarifications over the phone. During the call, the client gives an assessment azerbaijan whatsapp number data consciously: this is better than when he automatically presses a button in an online form.
Interactively offline. Remember how they do it at the MFC or Sber? Each employee has a block of three buttons on their desk or in the window to assess the quality of service.
What to do with NPS survey results
The company should strive to increase the number of promoters and decrease the number of critics. Allies are easiest to find among neutral clients. Try to convert critics into "neutrals" first to reduce the risk of losing clients.
After NPS, you can measure the quality of the team and its departments that are responsible for different parts of the business process. For example, the results of the NPS survey can be partially linked to the motivation of sellers, account managers, technical support and the production department, etc.
how to measure nps
It is impossible to highly evaluate the team as a whole with a low NPS index. Regardless of the NPS results, thank all the clients who have given you time: give a promo code, candy, a bouquet, or say thank you via email. It is important for the client to feel their value.
Messengers.
Pop-up windows on websites, push notifications in applications.
Telephone call. The other person does not need to fill in anything. You record the assessments. We recommend this method of survey. You can agree on a call in advance in a letter or messenger. A survey is a reason to talk to the client in person. It is convenient and easy to record clarifications over the phone. During the call, the client gives an assessment azerbaijan whatsapp number data consciously: this is better than when he automatically presses a button in an online form.
Interactively offline. Remember how they do it at the MFC or Sber? Each employee has a block of three buttons on their desk or in the window to assess the quality of service.
What to do with NPS survey results
The company should strive to increase the number of promoters and decrease the number of critics. Allies are easiest to find among neutral clients. Try to convert critics into "neutrals" first to reduce the risk of losing clients.
After NPS, you can measure the quality of the team and its departments that are responsible for different parts of the business process. For example, the results of the NPS survey can be partially linked to the motivation of sellers, account managers, technical support and the production department, etc.
how to measure nps
It is impossible to highly evaluate the team as a whole with a low NPS index. Regardless of the NPS results, thank all the clients who have given you time: give a promo code, candy, a bouquet, or say thank you via email. It is important for the client to feel their value.