6 Categories of Chatbots for an Exceptional Customer Experience

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Businesses use chatbots for a variety of reasons, with “productivity” being the main motivation. What types of chatbots do you need? They come in all shapes and sizes, and to make them effective, you first need to think about what you’ll be using them for. In this article, we’ll share some of the most successful chatbot examples from our international clients. Let us know if they inspire you to improve your customer experience.

CM.com
CM.com
SUMMARY
1. Chatbot FAQ
The Benefits of a Chatbot FAQ
Types of Chatbots FAQ
Use Case: Missguided Chatbot FAQ
2. Chatbot Verification
The Benefits of a Verification Chatbot
Use Case: Coca-Cola Verification Chatbot
3. AI Chatbot for Customer Services
The Benefits of a Chatbot for Customer Services
Use Case: The Chatbot for DHL Parcel Benelux Customer Service
4. Internal Knowledge Base Chatbot
The Benefits of an Internal Knowledge Base Chatbot
How to use an Internal Knowledge Base Chatbot?
Use Case: Vattenfall's Internal Knowledge Base Chatbot
5. Chatbot for Events
The Benefits of a Chatbot for Events
Use Case: The Chatbot for the Formula 1 Heineken Dutch Grand Prix Event
6. Voicebot
The Advantages of a Voicebot
How to use a Voicebot?
Use Case: VIVID's Voicebot
Find the Chatbot Category that will best suit your Business
1. Chatbot FAQ
A FAQ (frequently asked questions) chatbot is used to automate answers to the most frequently asked questions your organization receives. These questions can quickly become a huge burden on your customer service team. This is because they often involve repetitive answers that are easily handled by a chatbot.

FAQ chatbots are effective because president email lists mation they need without having to scroll through FAQ pages. They allow customers to access answers to their questions without resorting to human interaction. They are also useful for providing 24/7 customer service without having to increase your staffing costs.

WhatsApp Customer Service FAQ and Automation

FAQ chatbots can be powered by AI or by a pre-defined script. The latter option is more common within organizations. In this case, when a user sends a request to customer service, the chatbot can respond with a pre-defined answer based on the configured script. And if the chatbot is not able to satisfactorily answer a customer request, it can switch the conversation to a human agent who will take over.

With an AI-powered chatbot, you can create a dynamic FAQ module, where new FAQs are displayed dynamically, with the best possible answer. The chatbot can provide answers to more complex questions depending on the format of the question and the information held within your organization. Users can ask a question in any form and the chatbot will search for the best answer in all the connected databases it has: website, catalog, questions already asked...

The Benefits of a Chatbot FAQ
FAQ chatbots save customers valuable time. They prevent them from having to wait for hours or spend a large part of their day browsing FAQ pages. Offering your customers this type of service has 2 major advantages:

Your customer service team can provide quality assistance rather than handling repetitive questions, which means greater efficiency and less turnover.

Customers can get the information they need very quickly without having to deal with a customer service agent, which some people may dread.