Show them how they should serve customers, what position should be taken in case of complaints, and if the order is delayed, how will they maintain customer satisfaction?
Imagine all the complex situations that may arise and how each person will behave in the situation.
If Black Friday starts on 11/24, start preparing on 11/9 and keep in mind that this will help you get good results.
Be prepared for complaints
Complaints may happen, but if you have good crisis country code philippines list management the impacts will be smaller.
Want an example?
There are several options for people to complete their order in addition to the website; or, in case of problems, make yourself available to resolve them quickly.
Complaining can happen, if you respond and give positive rewards after that, the bad experiences will not be relevant.
Through Digisac you can monitor all the comments your company receives through Reclame Aqui .
If possible, have someone to respond to comments from there.
Offer integrated service channels
If you can manage multiple channels, you will stand out from the competition; do you know why?
Because many companies lose sales because they are unable to meet high demand, as each customer comes from a different social network.